For your convenience, our most common customer questions are answered right here. Not finding what you want? Reach out directly through our Contact Us page. Print Sizes
[wc_accordion collapse=”0″ leaveopen=”0″ layout=”box”] [wc_accordion_section title=”I don’t have PayPal can I still buy on your site?”]A: Yes, Paypal can process any card payment even if you don’t have an account with them.[/wc_accordion_section] [/wc_accordion] [wc_accordion collapse=”0″ leaveopen=”0″ layout=”box”] [wc_accordion_section title=”Q: How is my item shipped?”] A: A4/A5/A3 prints and cards are shipped flat in a hard backed envelope. [/wc_accordion_section] [wc_accordion_section title=”Q: How long will it take to get my order?”] A: Each print is made to order in most cases items will be shipped the next working day. However please allow at least 3-7 working days for your items to be dispatched, up to 10 working days during busy sale periods. I want to make sure your items are sent to you right and I personally pack them all myself so please be patient. At checkout please select your preferred shipping and add this to the 3-7 days to get your complete estimated shipping time. [/wc_accordion_section] [/wc_accordion] [wc_accordion collapse=”0″ leaveopen=”0″ layout=”box”] [wc_accordion_section title=”Q: I haven’t received my item?”] A: Please ensure you wait the full estimated time to receive your prints, if you do not receive your items after this time, please do not hesitate to contact me and we will investigate. ****Please note if you selected the Free Shipping selection this is not trackable***** We cannot be held responsible for lost mail on free shipping. Please contact Royal Mail to help your further on lost post. I highly recommend you select the trackable shipping option on your purchase for your peace of mind. [/wc_accordion_section] [wc_accordion_section title=”Q: I am buying from overseas, why isn’t there a Free Shipping option available.?”] A: I simply want to ensure you get your items safely to you and on time. As I deal with all prints myself the cost is simply too high to offer free shipping internationally I am afraid. As the prints are shipped from the UK once it leaves the UK it’s extremely hard to keep track of the shipping so I advise, to be on the safe side choose the tracked option. Please ensure you check your customs information for your country, it may increase the shipping time. In some cases, you may incur extra import charges. [/wc_accordion_section] [/wc_accordion] [wc_accordion collapse=”0″ leaveopen=”0″ layout=”box”] [wc_accordion_section title=”Q: Why does my print look a different size and colour vary to the picture I have seen on social media?”] A: Where possible the print will look like as advertised but there may be a slight variation of illustration size on the print. This may be because of how the print was mocked up on the frame for shop purposes. Colours may slightly vary to image in printing. [/wc_accordion_section] [wc_accordion_section title=”Q: I saw a picture you drew on Social Media, but it’s not in your web store can I still buy it.”]A: Not all pictures I share with you will be available to buy I am afraid, however, please do contact me, I may be able to add it to the store [/wc_accordion_section] [/wc_accordion][wc_accordion collapse=”0″ leaveopen=”0″ layout=”box”] [wc_accordion_section title=”Q: What quality paper are the prints printed on?”] A: All prints are printed on 310 gsm premium quality professional archival paper with a matte finish unless otherwise stated. Please refer to each product descriptions to see variations to any qualities if there are any.[/wc_accordion_section][/wc_accordion] [wc_accordion collapse=”0″ leaveopen=”0″ layout=”box”] [wc_accordion_section title=”Q: Am I getting original artwork are the signed copies?”]A: No, all prints available are printed copies of original artwork I created. The artwork will have a small signature on the back and but comes with my ‘NubianRockChick’ tag on the image[/wc_accordion_section] [wc_accordion_section title=”Now I purchased the print does it mean I own it and can use it to reproduce products like t-shirts etc?”]A: No, the purchase of this print does not transfer any reproduction rights to you. Artist retains all reproduction rights and copyrights. ©NubianRockChick2017[/wc_accordion_section][/wc_accordion] [wc_accordion collapse=”0″ leaveopen=”0″ layout=”box”][/wc_accordion] [wc_accordion collapse=”0″ leaveopen=”0″ layout=”box”]
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